Pending Transactions

Transactions typically take 3 to 5 business days to process.

During this time, transactions appear as Pending on the account, and the available balance is reduced by the pending amount. The funds are not available for other users on the account to use.

Sometimes merchants apply a temporary hold called a pre-authorization. This is common at gas stations or hotels, where you receive goods or services before the final payment is processed. After approximately 3 to 5 business days, transactions post to the account and no longer display the Pending label.

Releasing A Pending Transaction

If a pending transaction needs to be released, contact the merchant directly. Emburse Cards cannot release pending transactions. Only the merchant can remove the hold.

In some cases, merchants may take 3 to 5 business days to release a transaction. If the merchant does not release the transaction, the pending transaction is automatically released after 30 days.

Pending Transactions And Your Emburse Cards Account

For pending transactions, the authorized amount is subtracted from your Emburse Cards account balance. Once the transaction posts, the final amount appears in your account.

If a transaction does not post, for example if the merchant releases the hold, it does not appear on the Transactions page. The pending transaction is removed and the funds are returned to your Emburse Cards account.

No action is required to have the funds returned. The balance updates automatically once the merchant releases the pending transaction.