Physical Card Not Delivered? Check Shipping Status And Request A Replacement
If your physical card has not arrived, you can review the shipping details and take action if needed.
Check The Shipping Address And Estimated Delivery Date
Follow these steps to view the shipping information for your card.
| 1. | Go to the Cards page. |
| 2. | Select the card to view the shipping address and estimated delivery date. |
If The Card Was Not Delivered
If the card was sent to the wrong address or has not arrived within seven business days after the estimated delivery date, cancel the card and create a new one.
If you are not an admin, contact your account admin to request a replacement card.
At this time, tracking information is not available for shipped cards.
Cancel An Unactivated Card
Cancel the card before ordering a replacement.
| 1. | Go to the Cards page filtered for unactivated cards. |
| 2. | Select the arrow next to the card. |
| 3. | Select Cancel. |
Order A Replacement Card
After canceling the original card, create a new card using the standard card creation process.
For instructions, see How to Create and Assign Cards.