How to view shipping address and shipping date
To see where the card is shipped to and estimated shipping date:
- Go to the Cards page
- Click on the card to see the shipping address and estimated shipping date
If a card was sent to the wrong address or if you never received a physical card and its been 7 business days, past the delivery date, we recommend cancelling the card and sending a new card to the correct address. If you are not an Administrator on the account, please reach out to an Admin to have a new card shipped. If the incorrect card reaches the wrong shipping address, no one will be able to activate or use the card after the card is cancelled. At this time, we do not offer tracking information for shipped cards. If you have any further questions about the status of your card, you can reach Emburse Cards Support here.
You cannot change the shipping address on cards already created. Once cards are created, they have already started production and may be on their way.
How to cancel a card
- Go to the Cards page and filter the cards for Unactivated cards:
https://app.emburse.com/cards?status_type=unactivated - Click on the small arrow to the right of the card and click on "Cancel"
How to send a new card
Create a new card by following the instructions here: https://embursecards.zendesk.com/hc/en-us/articles/5469517386381-How-to-Create-and-Assign-Cards