Transaction Refunds
Learn where refunds appear in Emburse Cards and how to find them on the Transactions and Accounting pages.
Where Refunds Go
Understand how refunds are applied to your Emburse Cards account and what to do if a refund does not appear on the original card.
When a credit is issued back to a card, the refund is added to the balance in the Emburse Cards account. Most refunds are not applied back to the original physical or virtual card; they apply to the business funding account instead. If you do not see the refund on the original card, ask your Emburse Admin or contact Support and provide the refund details.
View Refunds on the Transactions Page
Admins can locate refunds in the Transactions view and see how different refund types display.
For admins, refunds appear on the Transactions page. Below are examples of how refunds may display.
Merchant-Issued Refund
This example shows a refund issued directly by the merchant on the Transactions page.
Refund After Chargeback
If you filed a chargeback in Emburse, the refund appears as a transfer with chargeback details.
View Refunds in Accounting Statements
You can also review refunds in accounting statements for reporting and reconciliation.
You can view refunded amounts broken out in the Accounting statements on the Accounting page. For instructions on downloading statements and receipts, see Download Transaction Statements (CSV, PDF) And Receipts.
Missing Refunds
Steps to take when a refund is not visible in Emburse Cards.
| 1. | If you cannot find a refund in Emburse Cards, first confirm with the merchant that the refund was issued. In some cases, refunds take 3–5 business days to appear in Emburse Cards. |
| 2. | If the refund still does not appear after that period, contact your Emburse Admin or Support and provide the merchant name, refund amount, transaction date, and any supporting evidence. |