Remove or Deactivate a Member
Admins can remove a member permanently or deactivate a member temporarily. Removing a member deletes their access and profile from the account. Deactivating a member blocks access but preserves their profile for future reactivation.
Go To The Member Profile
Start from the People page to locate the member you want to remove or deactivate.
| 1. | Go to the Admin tab. |
| 2. | Select People. |
| 3. | Search for and select the member you want to update. |
Choose Remove Or Deactivate
After selecting the member, choose one of the following options above the member details.
Remove
Completely removes the member from the account. The member can no longer log in, and their profile is deleted.
Deactivate
Prevents the member from logging in while preserving their profile. Admins can reactivate the member later. For more information, see Add, View, Edit, or Deactivate and Remove Users .
What Happens After Removal
If you remove a member, the following actions occur:
- The member can no longer log in to the account.
- Any cards associated with the member are canceled.
- Transactions associated with the member remain in the account for recordkeeping.