FAQ: What to Do If Your Card Is About to Expire
This article explains what happens when your Emburse card is nearing its expiration date and when you need to take action. Behavior differs for physical cards and virtual cards.
If You Have a Physical Card
Some physical cards on US programs use a legacy bank identification number (BIN). Those cards do not use the automated expiration replacement process in the sections below. You receive expiration warning notifications, but you do not receive address confirmation for an automated replacement shipment, and Emburse does not create a replacement card before your card expires. Contact your administrator if you need a replacement card.
What Happens Automatically
Emburse automatically creates a replacement physical card before your current card expires. This does not apply to cards on a legacy BIN on US programs (see the note above).
Your current card continues to work until you activate the replacement.
What Cardholders May Need to Do
About two months before expiration, you receive a notification prompting you to log in and confirm or update your shipping address.
Address confirmation is required to ensure the replacement card ships to the correct location.
If You Do Not Take Action
If you do not update your address, a replacement card is still issued.
The card ships to your last known shipping address about one month before expiration.
You are notified when the replacement card is created and shipped.
When the Old Card Stops Working
Your original physical card is deactivated after you activate the replacement card.
If You Have a Virtual Card
Virtual cards are not automatically replaced when they expire.
You and your administrator receive expiration notifications.
Contact your administrator if a replacement virtual card is needed.
Related Card Replacement Scenarios
If your card is lost, damaged, or stolen, see Report and Replace a Lost, Stolen, or Damaged Card.