Cards: Status, Reinstatements, Deletions
After a physical or virtual card is created and assigned, you can manage its status from the Cards page.
For instructions on creating and assigning cards, see How to Create and Assign Cards.
Card Status Types
Cards can have one of the following statuses.
- Active: The card can be used for purchases.
- Suspended: The card cannot be used but can be reactivated.
- Unactivated: A physical card that has not yet been activated.
- Canceled: The card can no longer be used or reinstated.
You can filter cards by status on the Cards page by selecting the checkbox next to each status.
Reactivate A Suspended Card
An admin can reactivate a suspended card so it can be used again.
A card may be suspended for the following reasons:
- An end date was set for the card, such as for a gift card.
- Fraudulent or suspicious transactions were detected.
- The card is missing or temporarily misplaced.
Before reactivating a card, review recent transactions to confirm why the card was suspended and ensure it is safe to reactivate.
| 1. | Go to Cards. |
| 2. | Select the suspended card. |
| 3. | Select Suspended, then select Reactivate Card. |
Once reactivated, the card can be used immediately.
Delete A Card
You can delete a card only after it has been canceled.
For more information about canceling a card, see Canceling Cards.
| 1. | Go to Cards. |
| 2. | Select the canceled card. |
| 3. | Select Delete Card. |
After deletion, the card is no longer visible in your account. You cannot view its settings or details.
Transactions from the deleted card remain in your account for reporting purposes.