Report and Replace a Lost or Stolen Card

This article explains how to report a lost or stolen Emburse card and what happens after you submit a replacement request. While the reporting steps are similar, the replacement process differs by scenario.

Replacement flows apply only to physical cards. Virtual cards do not automatically renew and must be reissued by an administrator.

Report a Lost or Stolen Card

Use this process if your physical card is missing or you believe it has been compromised:

  1. Log in to your Emburse Cards account.
  2. Select My Cards.
  3. Locate the card you want to report, then select the More options dropdown.
  4. Select Lost or Stolen.My Cards selected in the left navigation, with the More options menu open for a card. The Lost or Stolen option is highlighted.
  5. Select Next.
    Confirm Card Cancellation screen with the Next button highlighted.
  6. Select whether the card was Lost or Stolen.
    Confirm Card Cancellation screen showing Lost and Stolen options.

If You Selected Stolen

  • If prompted, review recent transactions.
    • Select any fraudulent transactions and select Continue. To mark more than one transaction as fraudulent, see How do I request a chargeback?
      Transaction review screen with recent transactions listed and an option to continue.
    • Enter the required details for the disputed transaction and upload any supporting documentation, then select Continue. 
      Disputed transaction details form with an Upload and Continue option.
  1. Confirm where your replacement card should be shipped:
    • To use your current address, select Continue.
    • To change the address, select Enter New Address, enter the updated address, and select Continue.
      Shipping address confirmation screen with Current Address and Enter New Address options.
  2. Review the cancellation details and shipping address, then select Confirm Cancellation.
    Confirm Cancellation screen with address details and the Confirm Cancellation button shown.
A canceled card will decline future transactions and cannot be reactivated.

You can also report your card as lost or stolen at: https://app.emburse.com/support/stolen/verify.

What Happens After You Report It

  • Your original card is immediately deactivated for security.
  • A replacement card is issued.
  • You are prompted to confirm or update your shipping address before the card is sent.
  • You receive confirmation once the replacement card is created and shipped.
  • Your admin receives a notification that the card was reported as lost or stolen, including confirmation that a replacement card was automatically ordered or that an error occurred.
Contact your administrator if you need a virtual card while you wait for your replacement.

After You Receive Your Replacement Card

Virtual Cards

  • If you suspect a virtual card is compromised, you can cancel the card by selecting Cancel or Lost or Stolen from the dropdown. Both actions immediately cancel the card but do not initiate a replacement.
    Virtual card menu showing Cancel and Lost or Stolen options.
  • To address fraudulent activity, dispute any unauthorized transactions. See How do I request a chargeback? for guidance.
  • Contact your administrator if you need a virtual card replacement.

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